At KH Premier Supplies Incorporated, we value our customers and aim to provide a straightforward and transparent shopping experience. If you are not satisfied with your office supplies purchase, please review the following policy for information about returns, exchanges, and refunds.

1. Return Period

We accept eligible return requests within 30 days of the delivery date.

To qualify for a return, you must contact our customer service team within this 30-day period and follow the return instructions provided by our team.

Items returned without prior authorization or outside the applicable return period may not be accepted, except where otherwise required by applicable law.

2. Return Eligibility

To be eligible for a return, products should meet the following conditions:

• Items must be unused, in their original condition, and suitable for resale.
• Products should be returned with their original packaging, accessories, manuals, and other included components, where applicable.
• Proof of purchase, such as an order confirmation or order number, must be provided.
• The return request must be submitted within 30 days of delivery.

Items that have been used, damaged through improper handling, altered, or returned in a condition that makes them unsuitable for resale may not qualify for a return, except where the issue is covered by applicable law or relates to a product defect.

If an item arrives defective, damaged, or incorrect, please contact us so that we can review the issue and determine an appropriate resolution.

3. How to Request a Return

Please follow these steps to initiate a return:

Step 1: Contact Customer Service

Email [email protected] within 30 days of receiving your order. Include your order number, the item you wish to return, and the reason for your request.

Step 2: Receive Return Instructions

Our customer service team will review your request and provide return authorization and instructions, including confirmation of the appropriate return destination.

Step 3: Prepare Your Package

Pack the item securely, preferably in its original packaging, and include the relevant accessories and documentation. Please follow the instructions provided by our team before shipping the package.

Step 4: Ship the Return

Send the authorized return to the confirmed return address. We recommend using a shipping service that provides tracking information and keeping your shipping receipt until the return has been resolved.

Step 5: Inspection and Resolution

After we receive the returned item, we will inspect its condition and notify you of the return decision. Approved refunds or exchanges will then be processed in accordance with this policy.

Please do not send products to a return address before receiving confirmation from our customer service team.

4. Return Shipping Costs

For returns resulting from a product defect, damage during delivery, or an incorrect item supplied by us, KH Premier Supplies Incorporated will cover reasonable return shipping costs or provide an appropriate return shipping arrangement, subject to verification of the issue.

For returns requested because of a change of mind or other non-quality-related reasons, the customer is responsible for the return shipping costs unless otherwise required by applicable law or agreed by us in writing.

Original shipping charges, if any, may be non-refundable for non-quality-related returns, except where a refund is required by applicable law or our review determines otherwise.

5. Exchanges

We accept eligible exchange requests within 30 days of delivery, subject to product availability and approval.

To request an exchange:

1. Email [email protected] with your order number, the product you wish to exchange, and the reason for the request.
2. Wait for our customer service team to confirm eligibility and provide return instructions.
3. Return the original item according to the instructions provided.
4. After the returned item is received and inspected, we will confirm the exchange arrangement and advise you of the expected shipment timing.

Exchanges are subject to stock availability. If the requested replacement is unavailable, we may discuss an alternative solution with you, such as a refund where appropriate.

If the exchange is required because an item is defective, damaged, or incorrect, we will cover reasonable return shipping costs and arrange an appropriate resolution. For exchanges requested for non-quality-related reasons, the customer is responsible for applicable return shipping costs and any additional disclosed charges associated with the replacement, where permitted by law.

6. Refund Processing Time

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

For approved returns:

• Inspection and approval: Generally completed within 3–5 business days after the returned item is received.
• Refund initiation: Approved refunds are generally submitted to the original payment method within 3–5 business days after approval.
• Time for funds to appear: Your bank, card issuer, or payment provider may require additional time to post the refund to your account.

Refunds will be issued to the original payment method whenever possible. We cannot control the processing time of banks or third-party payment providers after a refund has been initiated.

If you have not received your refund after the expected processing period, please contact us at [email protected] with your order number.

7. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us as soon as reasonably possible after delivery.

Please provide:

• Your order number.
• A description of the problem.
• Clear photographs of the affected item and packaging, if available.

We will review the information and may request additional details to assess the issue. Depending on the circumstances and applicable law, we may offer a replacement, exchange, refund, or another appropriate resolution.

For verified product quality issues or incorrect items supplied by us, we will cover reasonable return shipping costs where a return is necessary.

8. Non-Returnable Items

Unless otherwise required by applicable law, items may not qualify for return if they:

• Have been used or are no longer in suitable resale condition for reasons unrelated to an original defect.
• Have been damaged after delivery through misuse, improper handling, or unauthorized modification.
• Are returned without the required order information or authorization and cannot be reasonably identified.
• Fall outside the applicable return period.

This section does not limit any rights you may have under applicable consumer protection laws.

9. Order Cancellations

If you wish to cancel an order, please contact [email protected] as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before an order is processed or shipped. Once an order has been dispatched, it may no longer be possible to cancel it, and you may need to follow the return procedure after delivery.

If a cancellation is approved after payment has been collected, any applicable refund will be processed to the original payment method.

10. Return Address

Please contact our customer service team before sending any return. We will confirm the appropriate return destination and provide any required authorization.

Company Name: KH Premier Supplies Incorporated

Provisional Return Address:
KH Premier Supplies Incorporated
2444 State Route 130 S
Morganfield, KY 42437
United States

Email for Return and Exchange Requests: [email protected]

General Inquiries: [email protected]

The address above is the company’s provided business address and should be used for returns only after our customer service team confirms that it is the correct return destination for your order.